• What is your returns policy?

• What are your delivery charges?

• Can I return my shoes if they do not fit?

• Are my credit card details safe when I buy online?

• How quickly will I get my shoes?

• If my shoes are out of stock do you still cash my money?

• How do I use the measure chart?

• Will you ever divulge my details to a third party?

• How do I claim VAT relief?

• Can I speak to someone to place my order rather than placing it on line?

• How accurately is the shoe's colour depicted on the website?

• Do you have a retail shop I can visit?

• What is your returns policy?

• If you are not happy with your shoes when they arrive, provided they have only been tried on a carpet and are unmarked, we will refund the full cost of the shoe. We are unable to refund the postage and packing charges.

• If a shoe develops a manufacturing fault in wear we will replace the shoe (if still available), replace with an alternative shoe to your liking, or refund your money. We will also refund the cost of returning the shoe to us if posted within the United Kingdom.

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• What are your delivery charges?

• Our delivery charges are shown on the web site at the placing of the order. The charges are currently £5.00 / order for deliveries within the United Kingdom and £15.00 / order for deliveries outside the United Kingdom.

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• Can I return my shoes if they do not fit?

• Provided the shoes have only been initially tried on a carpet you may return the shoes to us if they do not fit. We will either send a replacement pair to you with no further postage and packing charge, or refund your money. Unfortunately we are unable to replace shoes or refund your money if the shoes have been worn outside or have been worn inside for any period of time. We do not refund your return postage costs.

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• Are my credit card details safe when I buy online?

• To take payment for your order we use the services of a payment provider such as Worldpay (part of the Royal Bank of Scotland Group) or Payment Solutions, who are approved by all the major UK acquiring banks. When you place your order, even though you key in your card details, all that is seen by Wider Fit Shoes Ltd are the last four digits of your card number.

  Our payment providers employ the most sophisticated security measures to protect your personal details. We know of no documented cases of credit card fraud using our shopping system over the Internet.

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• How quickly will I get my shoes?

• We aim to despatch your order the day after receipt of your order. We use either Royal Mail or DHL to despatch your shoes to you. From experience we notice it can take them between 2 – 5 days to deliver depending on your location. If the shoes you have ordered are not in stock and the shoe is made by our factory we endeavour to get the shoes made within two weeks. If it is going to take us longer than one month from placing of the order to delivery of your shoes we endeavour to notify you to discuss the matter with you.

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• If my shoes are out of stock do you still charge my credit/debit card?

• We only take payment from your card when we despatch your order. If a shoe is out of stock we will not charge you credit/debit card account until the shoe is back in stock and we have despatched it to you. If you order a number of pairs and we are only able to despatch part of your order, we will only charge your account for the shoes actually despatched. The only time when we take your money in advance is if you have written a cheque to cover an order for a number of shoes and we are unable to despatch the complete order. In that situation we have to cash the cheque as it is not possible to make a split payment.

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• How do I use the measure chart?

• We have made the use of the measuring chart as simple as possible. Print off the measuring chart, ensuring your printer is set to the correct settings, and follow the clear instructions. The chart gives you a “guide” to your fitting. It can never be 100% accurate as you are measuring the circumference of your foot but it will certainly give you a very good indication. If you need further help please ring us on 01933 311077 and we can discuss the results with you.

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• Will you ever divulge my details to a third party?

• From time to time we may share your email address with our associate companies or other third parties. If you do not wish this information to be passed on and used in this way, you have the option to indicate this at the time of creating your account details or requesting a catalogue. Alternatively you can send an email to indicating that you do not wish your details to be shared.

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• How do I claim VAT relief?

• Press either the “VAT exempt” or “Do I qualify for VAT relief” buttons on the web site (or click here) and follow the instructions. Please note that VAT relief is only available on our 6E and 8E fitting shoes provided you meet the VAT office criteria. VAT relief is not available on any of our other fittings, even if you qualify, as the VAT office has ruled that these fittings do not qualify for VAT relief.

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• Can I speak to someone to place my order rather than placing it on line?

• If you prefer, rather than placing an order on line, you may ring us on 01933 311077 to discuss your requirements or to place your order with us. Please note that our office hours are Monday – Friday 9.00am – 5.00pm. We are closed between Christmas and the New Year.

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• How accurately is the shoe's colour depicted on the website?

• We make every effort to ensure that photographs and descriptions are accurate on our web site and in our catalogues but please note that colour representation may vary from monitor to monitor.

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• Do you have a retail shop I can visit?

• We do not have a retail shop but you are able to visit the factory by appointment to arrange a shoe fitting.
  Please click here for further details.

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Customer Service Number:   01933 311077
Calling From Overseas:   +44 1933 311077