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Terms & Conditions

These Terms and Conditions apply whenever you order any Products available for sale and should be read in conjunction with our privacy policy to be found at www.widerfitshoes.co.uk/privacy.

Please read these terms and conditions carefully. By ordering products you agree that you have read, understood and agree to be bound by these Terms and Conditions. We reserve the right to change these Terms and Conditions at any time, and you are bound by the version available on the site at the date of purchase. You confirm that all information you have provided is accurate and true. If you do not agree to these Terms and Conditions, you must not order any Product from us.

About us

DB Shoes Limited (referred to in these Terms and Conditions as "we", or "us") is a company registered in England and Wales, whose registered number is 163960 and whose registered address is at Irchester Road, Rushden, Northants NN10 9XF. VAT Number GB119604279.

Should you have any questions about these Terms and Conditions or wish to contact us for any reason whatsoever, please use the contact details set out below:

Post: DB Shoes Ltd Limited, Irchester Road, Rushden, Northants NN10 9XF

Telephone: 01933 311077


About you

By ordering any Products from us, you confirm that you are over 18 years old. If you are not over 18, you must not order any Product from this Website and we reserve the right, in our sole discretion, to refuse or accept your order.

Product Descriptions and Prices

All Product descriptions and illustrations shown on the Website or in any catalogue are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

All prices stated are in pounds sterling and inclusive of VAT and are subject to change without notice. Prices shown do not include delivery or packaging which will be added to any order you place.

VAT Relief

The 6E, 6V and 8E fitting shoes available from us are VAT exempt provided you meet the criteria laid out by the VAT office (HM Customs & Excise). If you have a medical condition which results in very swollen feet and you require 6E, 6V or 8E fitting shoes you may not need to pay VAT. If you are not sure, please contact your medical advisor. We are not able to comment or give an opinion. It is an offence to claim VAT relief fraudulently.

If you qualify, and you wish to claim VAT relief when purchasing qualifying footwear, please follow the online instructions provided when placing your order. Alternatively, please download and print the VAT relief claim form from here and either post or fax your order with the signed VAT relief claim form.

Ordering Products on the Website

When you have found a Product on the Website that you would like to buy, please click on the button labelled "Buy Online from Widerfit Shoes". You then select the fitting, size, colour and quantity required followed by the button labelled "Add to Basket". This will add your Product to a virtual "shopping basket". You can then proceed to "continue shopping" if you wish to order further products or to pay for the Products in your virtual shopping basket by clicking on the button labelled "Checkout".

When you click the "Checkout" button, you will be asked to provide various information necessary to process and pay for your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy. Once all information is entered the details will be displayed on the "order confirmation" page, you will be asked to confirm that you accept these terms and conditions and then to confirm the order which will send the order to us.

When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we may choose to accept or refuse - it does not represent a legally binding contract. Following receipt of your order an automatic order acknowledgement will be produced confirming receipt of the order, this does not constitute acceptance of your offer. Whilst we will do our best to fulfil your order, we cannot guarantee to do so (for example, where we are out of stock, where your card issuer refuses to authorise your payment or where Products have been incorrectly priced on our Website). Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing (either by invoice submitted with Products delivered or otherwise).

Intellectual Property Rights

You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Products.


Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs and VAT. Any refunds made in respect of returns or cancellation will be made to the same card.

If your card cannot be verified or is any way unacceptable, the order will be cancelled immediately and we will notify you by telephone or in writing (which may include e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us using the return service.

If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.


Title in the goods supplied passes only once we have received payment in full for the Products.

Trying on your new shoes for fit and comfort

Finding the correct size and fitting for your feet can be difficult due to different last shapes and upper designs used in footwear. We fully expect and indeed encourage you to try your new shoes on to check for fit and comfort BUT PLEASE

  • Try your shoes on a carpet or other surface that is not going to mark the soles of the shoes. Please do not try them on outside or on any other surface that may mark the shoe.

  • Wear your usual hosiery for that type of shoe to check for fit, but if trying on a shoe which you would normally wear without hosiery, please try with a pop-sock so that the linings remain unmarked.

  • It is best to try your footwear on in the afternoon when your feet have expanded, as feet do during the day, to check if the shoe is comfortable. Trying shoes on in the morning when your feet are at their slimmest may mean the shoes become uncomfortable later on in the day. You will not be able to return the shoes if you discover this, having then worn them outside.

  • Do not cut any "extended straps with cut offs" until you are certain about the fit and comfort of the shoes. Once straps have been cut, shoes cannot be returned for a refund or exchange.

Please try on your new purchase carefully to avoid any potential disappointment regarding an exchange / refund. Under distance selling regulations, once shoes have been "marked" in any way, whether it be on the sole or the lining, or changed by cutting extended straps and can no longer be described "as new / original", we are not able to accept them back for an exchange or refund. It is therefore important that you satisfy yourself with the fit and comfort of the shoe before cutting straps or wearing them normally.

If you find the size and fit is not as you expected, please discuss this with our customer services team on 01933 311077 who can give friendly advice from their years of experience talking to similar customers.

You have 30 days to return your shoes for a refund or exchange if you decide they are not suitable. Please use our FREE postage on returns and exchanges service* to ensure you receive no further postal charges connected to this order. Please ensure that any extra insoles / extension straps originally supplied with the shoes are included with the returned shoes as missing items will be charged.

*FREE postage on returns and exchanges service applies to shoes returned from the UK only. Does not apply to shoes bought through Independent retailers or e bay. Returns must be sent via Royal Mail using the correct paperwork and posted within the UK.

Delivery and Returns

Postage and Packing

UK Orders under 2 kg in weight are usually despatched via Royal Mail. Heavier despatches are usually sent via carrier.

Postage and packaging charges are £5.00 per order to the UK £15 per order for Europe and £25/£50 per order to all other destinations. For orders outside of the UK, you are liable for any import duties and taxes that may be payable.

Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain the postage and packaging costs for delivery and any costs incurred in connection with return of the Product.

We shall be under no liability for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by circumstances beyond our control


Finding your size and fitting is not always easy when ordering footwear by mail order. We offer a FREE returns service for deliveries to a UK address only and returned from within the UK, (excluding purchases bought through ebay), via Royal Mail, enabling you to select the correct fitting shoe, no matter how long it takes, with no further postage costs to yourself. Please ensure that you obtain proof of posting from the Post Office as failure to do so will result in you being liable to us for the cost of the product and postage if it is not delivered back to us. Please note that if you decide to return your purchases via another service we cannot refund the charges incurred. Shoes sent back from outside the UK have to be returned at the sender's expense.

Cancellation and Returns (for orders placed in the UK and delivered to a UK address)

In accordance with the Consumer Contracts Regulations 2013, you may cancel your order with us before products are delivered or within 14 working day of receiving the products. Notice to cancel your order must be given to us in writing by letter, email or fax and must be sent within 14 working days from receiving the product.

Returning goods with our returns form without the written notice of cancellation above will not be deemed a cancellation of contract and delivery costs will not be refunded.

No Quibble Money Back Guarantee

In order to give our customers additional comfort we have extended our "no questions asked" cancellation policy, so that if for any reason you are not 100% happy with any product, provided it has not been worn (except for initial fitting) you can cancel your order returning it to us within 30 days for an immediate refund of the cost of the product. Please note that we do not refund the postage costs under these circumstances.

If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Products can be returned to us at the address set out above in these Terms and Conditions using our free returns service in the UK via the Royal Mail. If using our free returns service customers must obtain proof of posting, failure to do so will result in you being liable to us for the cost of the Product if they are not delivered to us. If you return any Products, via another service we will not be responsible the cost of return or for any loss or damage to them in transit and, in such circumstances if Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

Please ensure when returning shoes to us that you use a method that requires proof of delivery at least, or ideally insurance.

We cannot be held responsible for items lost in the post. Return shipping costs from outside the United kingdom and the risk of loss of all products are your responsibility until received by us.

If you return an item from outside the UK return shipping costs from outside the United kingdom will not be reimbursed.

If you cancel your order in the circumstances set out above, we will refund the price of the Product (but not initial postage and packaging costs) after any Products, which have been delivered to you, are returned to us. Any refunds given by us will be made to the debit/credit card account provided when you paid by credit /debit card or other wise by cheque.

Cancellation and Returns (for orders placed or delivered to an address outside the UK)

The consumer protection (direct selling) regulations do not apply to orders placed or delivered to an address outside the UK.

An order may be cancelled in writing via e mail to provided the order has not been despatched. We will confirm by e mail the status of the order. If the order has been despatched it cannot be cancelled. If it has not been despatched we will cancel the order and confirm this to you by return e mail.

Shoes may be returned to us for an exchange or refund at your expense. The risk of all products are your responsibility until received by us. When returning shoes it is best to use a method that requires proof of delivery at least, or ideally insurance. We will not refund your costs for returning the products back to us.

If you require a refund, on receipt of the shoes unworn in good condition we shall charge back, using the payment method originally used to pay for the order, the cost of the shoes. Your original postage and packing costs will not be refunded. If shoes are returned to us in a worn or in poor condition ( a condition that means the shoes could not be resold as new ) a refund will not be given.

If you wish a replacement pair of shoes to be sent we shall charge / refund the additional cost of the replacement pair of shoes over the shoes returned. We shall charge postage and packing as if it were a new order.


All website credit card transactions are handled using a secure payment system provided by our payment processing provider.

We take reasonable precaution to ensure that all telephone, fax and postal orders are securely processed.


Nothing in these Terms and Conditions shall limit our liability for personal injury, death or fraud.

We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, save as set out in the paragraph immediately above we exclude, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law.

We are not liable for loss of profits or revenues, loss of business or other consequential, special, incidental, economic or indirect loss howsoever caused arising in connection with any order placed by you or arising out of the use of any product purchased from this site.

Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall, subject to the first paragraph of this section, be limited to the sums paid or payable for the Products.

We will not be liable to you where we breach these Terms and Conditions due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

This section does not affect your statutory rights as a consumer.

Other important terms

We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

These Terms and Conditions supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Terms and Conditions are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms and Conditions, you and we shall submit to the exclusive jurisdiction of the English courts.