Trying on your New Shoes at Home
Finding the correct size and fitting for your feet can be difficult due to different last shapes and upper designs used in footwear. We fully expect and indeed encourage you to try your new shoes on to check for fit and comfort BUT PLEASE take care and follow our guidelines below.
Wear your usual hosiery for that type of shoe to check for fit, but if trying on a shoe which you would normally wear without hosiery, please try with a pop-sock so that the linings remain unmarked.
It is best to try your footwear on in the afternoon when your feet have expanded, as feet do during the day, to check if the shoe is comfortable.
Try your shoes on a carpet or other soft surface that is not going to mark the soles of the shoes
wear shoes outside unless you are sure they are comfortable and you wish to keep them. Once the soles are marked, they
CANNOT BE RETURNED FOR A REFUND OR EXCHANGE.
cut any "extended straps with cut offs" until you are certain about the fit and comfort of the shoes. Once straps have been cut, shoes CANNOT BE RETURNED FOR A REFUND OR EXCHANGE.
PLEASE TRY ON YOUR NEW PURCHASE CAREFULLY TO AVOID ANY POTENTIAL DISAPPOINTMENT REGARDING AN EXCHANGE / REFUND. ONCE SHOES HAVE BEEN "MARKED" IN ANY WAY, WHETHER IT BE ON THE SOLE OR THE LINING, OR CHANGED BY CUTTING EXTENDED STRAPS WE ARE NOT ABLE TO ACCEPT THEM BACK FOR AN EXCHANGE OR REFUND.
For more information, please see our full TERMS & CONDITIONS here.
If you find the size and fit is not as you expected, or you're not sure of the best way to proceed, please discuss this with our customer services team on 01933 311077 who can give friendly advice from their years of experience talking to similar customers.